Refund & Shipping Policy

Shipping

Shipping rates are based upon quantity, weight and destination. Once internationally tracked items leave the UK, they are dealt with by whichever state, province, city that handles the mail. Any issues please contact your local courier/postal service.

You will get a shipping confirmation email and tracking information as soon as your order's in the post.

For deliveries outside the UK, delivery timeframes are estimates only and are non-binding. We are not liable for extended shipping delays resulting from local customs inspections, border controls, severe weather, or regional postal backlogs.

Please allow 5-7 business days for UK deliveries, and 7-30 business days for international deliveries. We aim to process, fulfil and ship orders within 5-7 business days from the original purchase date (unless the item is a pre-order). You will be notified by email once your item has been dispatched. If your item/s have not arrived within the time frames above, please be patient and only then contact us regarding your order via email.

Please be aware that we are not responsible for any customs charges, or delays; these are beyond our control. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect or incomplete shipping addresses. 

All postage prices are subject to change should there be any prices increases with Royal Mail or DPD.

Returns & Refunds

Please email hola@yumastudios.com with your with your order number as the subject matter for anything regarding your order.

There is a 14 day from delivery returns policy. Please contact us within 48 hours of delivery if your item is incorrect or damaged.

Please state:

  • Order number

  • A description of the issue

  • Clear photos of the items received and the packaging

We accept returns for refund or exchange only for damaged or incorrect items sent through our error, so please check your order and address before the final checkout point. Returns are accepted where the purchased product itself is damaged, faulty or incorrect due to an error on our part. Damage to outer packaging or complimentary items provided free of charge with your order does not, in itself, qualify for a return or refund of the purchased product, provided the purchased product is unaffected.

The customer must pay the cost of return postage for change-of-mind returns. We recommend using a tracked service, as we cannot issue refunds for returned items lost in transit.